Frequently Asked Questions
Everything you need to know about your Couper shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.
What is your return policy?
We offer a 14-day return window for all unworn items with original tags attached. Please note that certain exclusive collaborations or sale items may be marked as final sale.
Do you ship internationally?
Yes, Couper ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
How do I know which size to order?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for structured garments or reaching out to our stylists for advice.
Are your products ethically sourced?
Quality and integrity are at our core. We partner exclusively with designers and manufacturers who uphold fair labor practices and prioritize high-quality, sustainable materials.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 1 hour of placement by contacting our customer care team.